Shipping policy

Shipping Policy

Last updated: August 16, 2026

Thank you for shopping with UNILOVELY. The total time required to receive an order includes both order preparation or production time and carrier transit time.

1. Order Preparation Time

Wigs

Wig orders are usually processed, quality checked, and prepared for shipment within approximately 2 business days after the order is placed.

Human Hair Extensions

UNILOVELY human hair extensions are generally made to order based on the selected color, length, weight, and other available specifications.

Production and quality checking typically require approximately 4–5 business days before shipment.

Certain custom specifications, complex color requests, peak production periods, or unexpected production circumstances may require up to approximately 7 business days or, in unusual cases, longer.

If we expect a material delay beyond the normal preparation period, we will make reasonable efforts to contact you and provide available options.

Business days do not include weekends or public holidays.

2. Estimated Transit Time After Dispatch

After your order has been dispatched, you will receive tracking information by email when available. Transit time begins after the package has been handed to the carrier.

Region / Country	Estimated Transit Time
United States	5–8 Business Days
United Kingdom	5–10 Business Days
Canada	6–10 Business Days
Australia & New Zealand	6–12 Business Days
European Union	6–12 Business Days
Other International Destinations	7–15 Business Days

Delivery estimates may be affected by customs clearance, carrier handling, weather, holidays, remote-area delivery, security inspections, local disruptions, or other unexpected events.

3. Estimated Total Delivery Time

Total delivery time includes both preparation time and carrier transit time.

Wig orders:
Approximately 2 business days processing plus the estimated transit time for the destination.

Hair extension orders:
Typically approximately 4–5 business days production and quality checking plus the estimated transit time for the destination. Some extension orders may require up to approximately 7 business days of production before dispatch.

For a typical hair extension order shipped to the United States, the estimated total time is commonly approximately 9–13 business days when production is completed within the standard 4–5 business-day period and no unusual carrier delay occurs.

These timeframes are estimates and are not guaranteed delivery dates.

4. Tracking Information

Once your order ships, we will send tracking information when it becomes available.

Tracking scans may take time to appear after dispatch, particularly during international transit, carrier handoffs, weekends, or holidays.

5. Shipping Address Changes

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee an address change after the package has entered the carrier network.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

6. Customs, Duties, and Import Taxes

Where applicable taxes or duties are collected at checkout, the checkout will show the relevant amount.

Customs treatment varies by country and destination. If a local customs or tax authority imposes additional duties, taxes, brokerage charges, or import fees that were not collected or stated as included at checkout, those charges are generally the customer's responsibility unless applicable law requires otherwise.

7. Customs Delays

International shipments may be subject to customs inspection and clearance procedures.

Customs processing is controlled by the relevant authorities and may occasionally delay delivery. Such delays are generally outside our direct control.

8. Delayed Packages

Carrier delays may occasionally occur. If tracking stops updating for an unusual period, please contact us with your order number and we will help investigate the shipment.

If we become aware before shipment that we cannot reasonably meet an advertised or confirmed shipment timeframe, we will contact the customer as appropriate regarding the delay and available options.

9. Lost Packages

If tracking indicates that a package may be lost, please contact us. We may need to open an investigation with the shipping carrier before a final resolution can be provided.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, reshipment, refund, or another available remedy.

10. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

check around the delivery location;
ask household members, neighbors, reception, or building staff;
check any carrier delivery photograph or notice; and
contact the local carrier office where appropriate.

If the package still cannot be located, contact us and we will assist with the next available steps.

11. Damaged Shipments

If your package or product arrives damaged, please contact us as soon as possible and provide clear photos of the product, packaging, and shipping label when helpful.

Please keep the original packaging until the issue has been reviewed.

12. Shipping Availability and Rates

Available destinations, shipping methods, and any applicable shipping charges are shown at checkout.

Shipping availability and rates may vary depending on:

destination;
order value;
product type;
carrier availability; and
current promotions.

13. Consumer Rights

Nothing in this Shipping Policy limits delivery, refund, replacement, cancellation, or other rights that cannot be waived under applicable consumer law.