Contact us
Contact UNILOVELY
We’re Here
to Help.
Whether you have a question about color matching, order changes, shipping, or after-delivery care, our team is here to support you with thoughtful and clear communication.
“A better hair experience starts with better communication.”
How to Reach Us
Contact Options
Email Support
Email Us
For order questions, color help, policy questions, or after-delivery support, email is the best way to send details and photos.
Quick Message
For faster communication, you can message us on WhatsApp. Please include your order number if your question is related to an order.
Order Help
Include Details
To help us support you faster, please include your order email, order number, and clear photos if your question is about color, length, or product details.
Before You
Contact Us
The more details you include, the faster we can understand your situation and give you helpful guidance.
For Order Changes
Please contact us as soon as possible. For made-to-order human hair extensions, changes or cancellations are only possible before production begins.
For Color Questions
Please send photos of your natural hair in soft natural light. If your order has arrived, please also send photos of the hair piece before washing, cutting, coloring, toning, or styling it.
For Shipping Questions
Please include your order number and tracking number. Tracking updates may take time to appear after a package is scanned by the carrier.
For Product Support
If you need help with wearing, blending, or caring for your extensions, send us a short description and photos if helpful. We’ll do our best to guide you.
A Small
Note About
Made-to-Order Hair
Our human hair extensions are made to order, which means production and quality checks take time before shipping.
If you contact us about an order change, please do so within 24 hours after placing your order. Once production has started, changes may not always be possible.
If you contact us after delivery, please check the hair in natural light first and reach out before washing, cutting, coloring, toning, or styling.
Our Support Promise
We want your UNILOVELY experience to feel clear, thoughtful, and cared for.
From the moment you choose your hair to the moment it arrives, we’re here to help you understand the process, feel confident in your choice, and enjoy your new look.
What to
Send Us
For the fastest help, please include:
- Your order number, if you already placed an order.
- The email address used at checkout.
- Clear photos in natural light, if your question is about color or product details.
- A short description of what you need help with.
Need color help before ordering?
Send us a few photos of your natural hair in daylight, taken from the front, side, and back if possible. We can help you choose a closer color direction before you place your order.
Please note that screens, lighting, and camera settings can affect how hair color appears.
Helpful Pages
Looking for quick answers?
Shipping
Shipping Policy
Learn more about production time, shipping time, and delivery expectations.
Returns
Return Policy
Review our return and exchange guidelines before contacting us about an order.
About Us
Our Story
Learn more about UNILOVELY, our made-to-order process, and our brand values.
Still have questions?
Send us a message and we’ll do our best to help you choose, track, care for, or better understand your UNILOVELY hair piece.
Request a Custom Quote
Tell us your desired length, grams, color, and extension type. We’ll review your request and confirm the final price before production begins.
