Shipping policy
Shipping Policy
Last updated: October 22, 2026
Thank you for shopping with UNILOVELY. We want you to understand what to expect from the moment you place your order until your package arrives.
Total delivery time includes two separate stages: order preparation (or made-to-order production and quality inspection) and shipping transit after dispatch. The timeframes below are estimates unless we expressly confirm a specific arrangement.
1. Order Preparation Time
Wigs
Wig orders are usually processed, quality-checked, and prepared for shipment within approximately 2 business days after order confirmation. If a particular wig requires additional preparation, we will provide an update when appropriate.
Made-to-Order Human Hair Extensions & Toppers
Our made-to-order human hair products include, but are not limited to:
- Invisible Halo Extensions
- Seamless Clip-In Extensions
- Butterfly Weft Extensions
- Human Hair Toppers
- Other eligible custom or made-to-order human hair extensions
These products are prepared according to the applicable product specifications, such as color, length, weight, construction, or other agreed custom requirements.
- Production: Approximately 4–6 business days.
- Final quality inspection: An additional 1–2 business days.
- Total preparation before dispatch: Approximately 5–8 business days.
Before shipping, we may check the selected specifications, hair color and appearance, hair condition, construction, length, weight, and packaging.
For standard orders, preparation begins once the order is confirmed. If we need to verify special customization details or obtain your approval before production, the preparation timeline may begin once those details have been finalized.
Complex color requests, unusual specifications, production constraints, peak periods, weekends, or public holidays may result in longer preparation times. If we anticipate a significant delay, we will make reasonable efforts to contact you with an update and available options.
Business days generally exclude weekends and public holidays.
2. Special Occasions & Time-Sensitive Orders
We understand that you may be ordering hair for a wedding, graduation, vacation, photoshoot, performance, or another important event.
If you must receive your order by a specific date, please contact us before placing your order whenever possible. This gives our team an opportunity to review your requested date against the production and shipping schedule before you purchase.
If you place an order before speaking with us, you may leave your required date in the order notes at checkout. We also recommend contacting our team directly so we can review your request. If your order has already been placed, please contact us promptly and include your order number.
When contacting us, please share:
- Your required delivery date and the occasion, if relevant.
- Your destination country or region.
- The product and specifications you would like to order.
- Your order number, if your order has already been placed.
We will review whether your requested timing may be accommodated and explain any available options. A date written in an order note or message does not, by itself, constitute a confirmed delivery commitment. A special delivery arrangement must be expressly confirmed by our team.
If no specific delivery deadline or special timing request is communicated, we will prepare, inspect, and ship your order according to our standard schedule described in this policy.
Standard delivery estimates are not guaranteed arrival dates. If a particular delivery commitment is expressly agreed, the agreed terms and applicable consumer law will apply.
3. Estimated Shipping Transit Times After Dispatch
The following estimated transit times apply after your order has been prepared and handed to the shipping carrier. They do not include wig processing or made-to-order production and quality inspection.
| Destination | Estimated Transit Time |
|---|---|
| United States | 5–8 business days |
| United Kingdom | 3–5 business days |
| France | 3–5 business days |
| Germany, Spain, Italy, Belgium, the Netherlands, Austria, Poland, and other supported EU countries | 5–8 business days |
| Canada | 5–7 business days |
| Australia | 4–7 business days |
| New Zealand | 6–12 business days |
| Other supported international destinations | 7–15 business days |
Delivery estimates may vary because of customs clearance, carrier handoffs, weather, holidays, security inspections, remote locations, local service disruptions, or other unforeseen circumstances. Actual shipping methods and availability are shown at checkout.
4. Estimated Total Delivery Time
Estimated total delivery time is calculated by adding order preparation time to the estimated transit time for your destination.
Wigs
Allow approximately 2 business days for processing, plus the relevant shipping transit time in Section 3.
Made-to-Order Human Hair Extensions & Toppers
This includes Halo Extensions, Clip-In Extensions, Butterfly Weft Extensions, Human Hair Toppers, and other applicable made-to-order human hair pieces.
- Production: 4–6 business days.
- Quality inspection: An additional 1–2 business days.
- Total preparation: Approximately 5–8 business days.
- Shipping transit: See the destination-specific estimates in Section 3.
Example — United States: Approximately 5–8 business days for preparation plus 5–8 business days for shipping, for an estimated total of 10–16 business days from order confirmation under normal circumstances.
For other destinations, please add the same made-to-order preparation time to the applicable shipping estimate. Time-sensitive customers should contact us as described in Section 2 rather than relying on an estimated delivery window.
These are estimates, not guaranteed delivery dates, except where a specific commitment is expressly agreed and subject to applicable law.
5. Tracking Information
Once your order ships, we will send tracking information to the email address associated with your order when it becomes available.
Tracking events may not appear immediately after dispatch. Updates can take additional time during international transit, carrier transfers, customs processing, weekends, or public holidays.
If tracking has not updated for an unusually long period, please contact us with your order number and we will help investigate.
6. Shipping Address Changes
Please check that your shipping address is complete and accurate before placing an order.
If you notice an error or need to update your address, contact us as soon as possible. We will make reasonable efforts to request a change before dispatch, but cannot guarantee an address change once the package has entered the carrier network.
Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.
7. Customs, Duties & Import Taxes
Customs duties, import taxes, brokerage fees, and other charges vary by destination and applicable local rules.
Where taxes or duties are collected at checkout, the relevant amounts will be displayed there. Additional fees imposed by customs authorities or carriers that were not collected or stated as included at checkout may be payable by the recipient where permitted by applicable law.
If you are unsure about import requirements for your destination, we recommend checking local guidance before ordering.
8. Customs Clearance Delays
International packages may be inspected or held for clearance by the relevant customs authorities. Clearance procedures and their timing are outside our direct control and may affect delivery estimates.
9. Delayed Packages
Delays can occasionally occur during preparation, quality inspection, shipping, or final delivery. If your shipment is delayed or tracking appears unusually inactive, please contact us with your order number.
We will make reasonable efforts to investigate the situation with our shipping partners and provide available updates.
If we learn before dispatch that we cannot reasonably meet an advertised or expressly agreed dispatch timeframe, we will contact you as appropriate regarding the delay and available options, consistent with applicable consumer law.
10. Lost Packages
If your package appears to be lost in transit, please contact us. We may open an investigation with the carrier to establish the package's status.
Depending on the circumstances and applicable consumer law, an appropriate resolution may include replacement, reshipment, refund, or another available remedy.
11. Packages Marked as Delivered
If the tracking status shows “Delivered” but you cannot locate your package, please:
- Check your mailbox, porch, building entrance, and designated delivery areas.
- Ask household members, neighbors, reception staff, or building management if they accepted it.
- Review any carrier delivery photo or notice.
- Contact the local carrier if appropriate.
If the package is still missing, please contact us so we can assist with the next available steps. Your statutory rights remain unaffected.
12. Damaged Shipments
If your package or product arrives damaged, please contact us as soon as possible. It is helpful to provide your order number, a description of the issue, and clear photos of the item, packaging, or shipping label where available.
Please retain the packaging if reasonably possible while we review the issue. We will assess the circumstances and provide assistance in accordance with our policies and applicable consumer law.
13. Shipping Availability & Rates
Available destinations, delivery methods, shipping costs, and any applicable free-shipping promotions or thresholds are shown at checkout.
Shipping options and charges may depend on the destination, order value, product type, carrier availability, and active promotions. Please review the final amount displayed at checkout before completing your order.
14. Consumer Rights
Nothing in this Shipping Policy limits or excludes cancellation, delivery, refund, replacement, or other consumer rights that cannot be waived under applicable law. Where mandatory legal protections apply, those protections take precedence.
15. Contact Us
If you have questions about production schedules, shipping estimates, tracking, delivery concerns, or a specific event deadline, please contact the UNILOVELY team:
Email: info@unilovely.com
WhatsApp: +1 (213) 751-4114
Website: www.unilovely.com
Thank you for choosing UNILOVELY. We appreciate your patience and the opportunity to prepare your hair with care.
