FAQ
Everything you want to know about shipping, orders, exchanges and care.
Still have questions? Write to us at info@unilovely.com — we’ll be happy to help.
Jump to: Shipping · Orders & Payment · Product & Wear · Exchanges · Care · Others
A. Shipping & Delivery
We currently ship to the European Union, the UK, Canada, Australia, New Zealand and several non-EU European countries (e.g., Switzerland, Norway, Iceland, Liechtenstein).
EU countries (standard service): Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Ireland, Portugal, Denmark, Sweden, Finland, Poland, Czechia, Hungary, Slovakia, Slovenia, Romania, Bulgaria, Greece, Croatia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus.
UK (standard service)
Canada (standard service)
Australia / New Zealand (standard service)
If your country isn’t listed at checkout, please contact us at info@unilovely.com and we’ll try to arrange a shipment for you.
Most orders arrive in 5–8 business days after dispatch (destination dependent). For peak seasons or remote areas, please allow extra time. See our Shipping Policy for details.
We offer free express shipping on first orders with the welcome discount (over €40). Otherwise, shipping is calculated at checkout.
Yes. Once your parcel ships, you’ll receive a tracking email. You can also check via Track Order in the footer.
B. Orders & Payment
If your order hasn’t shipped, contact us as soon as possible. We’ll try to help, but we can’t guarantee changes once the parcel is in transit.
We accept major cards and secure wallets (see icons in the footer).
Yes, you may see installment options at checkout (availability depends on your region).
C. Product & Wear
Yes. Our Mono Top Lace Front creates a realistic scalp look and feels soft on sensitive skin.
The transparent lace blends into your hairline and is close-up safe when worn correctly.
Yes. The Mono Top allows multi-directional parting for natural styling.
Our heat-resistant fiber has a low-sheen finish that looks like salon-styled hair.
Yes. The cap is lightweight and breathable for all-day comfort.
D. Exchanges
Yes. Within 14 days of delivery, you can request one exchange for color or style (the new item’s price must not exceed the original).
Items must be unused with hygiene seal intact, tags attached, and all packaging complete. For hygiene reasons, we cannot accept items that show signs of wear or tampering.
Yes. Exchanges incur €10 shipping + €10 handling (deducted at processing).
No. Once you choose an exchange, the order becomes non-returnable.
Please email us at info@unilovely.com with your order number and request. Our team will provide the steps.
E. Care & Styling
Yes, on low heat (check the product page for the exact temperature range). Always test on a small section first.
Use cool water and wig-safe products. Gently detangle, wash, and air dry on a stand. See our Care Guide for step-by-step tips.
Brush from tips to roots with a wig comb, store on a stand, and avoid high friction from scarves/hoods.
F. Others / Contact
No worries! Please reach us at info@unilovely.com or via the Contact Us page—we usually reply within 1 business day.